“Fine.” If you’ve ever used that word to end a conversation, then you have enough experience dealing with difficult people to know it isn’t enjoyable.

It’s no secret that one of the most cited reasons for disliking a job is the people we work with. But instead of leaving one job just to encounter the same type of people at the next one, your efforts could be better spent learning how to get through to anybody.

It doesn’t matter whether you’re trying to persuade someone at work or diffuse a volatile exchange between coworkers, your success will be determined by your ability to communicate.

Top-ranked psychiatrist and communication expert Mark Goulston shares dozens of strategies he has developed from decades working with clients including CEOs, presidents, founders, entrepreneurs, and employees in his books, Talking to Crazy and Just Listen. Read More