It’s hard to think of a word that triggers more reactivity and drains more trust from conversation than “but.” Notice how often you hear it (and say it) when you’re negotiating or arguing. Notice how this one word changes the temperature and tone in the moment. To prevent the damage that “but” inflicts, the author offers three hacks: 1) Focus on what’s said before “but,” 2) Replace “but” with curiosity, and 3) Stop before the “but.” Each of these moves requires courage, patience, and practice — and the return on investment is impressive. Read More