Work is full of difficult moments where people catch you off guard and make you feel defensive. It’s hard to predict when they’ll occur and how they’ll play out, but you can prepare for them. This author presents a four-step framework to give you an opportunity to respond thoughtfully and confidently in these high-stakes moments. First, take a moment to focus your mind after the initial shock. Second, question your assumptions. Third, depersonalize the interaction, and focus on what’s getting in the way. Finally, close the interaction with confidence. Read More